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Alerts:

 What email alerts are available on KEMI.com?

The following email alerts are available for registered agents and policyholders who enable them:

  • Audit Adjustment Alert -- Select this alert if you would like to be notified when an audit produces an additional premium in excess of a specific threshold. The user can select the alert threshold that best fits their needs.

  • Claim Lag Time Alert -- Select this alert if you would like to be notified when a claim is reported to KEMI in excess of a threshold number of days after the date of injury. The user can select the alert threshold that best fits their needs.

  • Claim Litigation Alert -- Select this alert if you would like to be notified when a claim enters litigation.

  • Claim Type Change Alert -- Select this alert if you would like to be notified when a claim type changes on a specific policy. An example of a claim type change is "Medical Only" to "Lost Time."

  • Closed Claim Alert -- Select this alert if you would like to be notified when the status of a claim changes from open to closed. An example of a closed claim status change is "Accepted - Active" to "Accepted - Closed".

  • Decrease in Reserves Alert -- Select this alert if you would like to be notified when the incurred amount on a claim decreases beyond a specific threshold. The user can select the alert threshold that best fits business needs.

  • Denied Claim Status Change Alert -- Select this alert if you would like to be notified when the status of a claim changes from denied or to denied. An example of a denied status change is "Accepted - Denied" to "Accepted - Active".

  • Increase in Reserves Alert -- Select this alert if you would like to be notified when the incurred amount on a claim increases beyond a specific threshold. The user can select the alert threshold that best fits their needs.

  • Letter of Representation Alert -- Select this alert if you would like to be notified when an injured worker obtains legal representation.

  • New Claim Alert -- Select this alert if you would like to be notified when a new First Report of Injury is received on a specific policy or group of policies.

  • Payment Received Alert -- Select this alert if you would like to be notified when KEMI receives a payment associated with a specific policy.

  • Policy Issued Alert -- Select this alert if you would like to know when a new policy has been issued.

  • Policy Status Change Alert -- Select this alert if you would like to be notified when the status of a policy changes. An example of a status change is "Active" to "Pending Cancellation".

  • Renewal Deposit Alert -- Select this alert if you would like to know when the renewal deposit payment has been received.

  • Subrogation Alert -- Select this alert if you would like to be notified when KEMI receives subrogation recovery related to a specific claim.

  • Temporary Total Disability Suspended Alert -- Select this alert if you would like to be notified when Temporary Total Disability benefits are suspended on a claim.

 How do I set up email alerts?

The account administrator on your account must login and follow the step-by-step process below to enable email alerts:

  • User Administration (under the Manage My Login section)
  • View/Edit Users
  • Select a user by clicking on User ID
  • Under the Assigned Roles section, check the box for Manage Alerts
  • Click on Update Roles to save the changes
  • Refresh your browser and the Manage Alerts option will appear under the Manage My Business menu.

 How will I be notified if an alert threshold is triggered?

A system-generated email will be sent to the email address associated with your www.kemi.com user ID.

 How often will I receive an alert email?

The default option will send one email per day if an alert threshold is triggered. You will not receive an email on days when no alert thresholds are triggered.

 How current is the information contained in the alerts?

Alerts reflect changes made in our system during the daily batch process. As a result, alert emails show business activity from the prior business day.

 What if others in my organization need different alerts/ thresholds?

Alerts are set at the user level. Each different www.kemi.com user ID can have a completely unique set of alerts/thresholds.

 Can I get alerts on my accounts only?

Registered agents have the option to receive alerts on all policies assigned to your agency or just selected policies. To select specific policies, pick an alert and choose the "selected policies" button. This will pull up a search bar and a list of policies for you to select from.

 Can I set the same alert multiple times with different thresholds?

Based on your specific needs, you can set the same alert multiple times with different thresholds. For example, you can set the Audit Adjustment Alert with a 10% threshold for policies A, B, and C and a 20% threshold for policies X, Y, and Z.

 Can I have a coworker copied on my alerts?

You can choose to send a copy of the alert to one additional email when you set up an alert. This is capped at one additional email address to encourage others to set up their own www.kemi.com user ID.

 What if I need to modify or delete an alert?

You can edit your alert thresholds or policy selection (all or selected policies) by accessing the Manage Alerts screen on www.kemi.com. You can also delete an alert from this screen by clicking the red "X" under the "Your Alerts" column.

Application:

 How can I make changes to an application I have already submitted?

Please email answers@kemi.com to make changes to an application previously submitted.

 How do I access an application I started but did not complete?

Go to Quick Tools> Online Application > My Online Application List and then click on the quote number. Once the application appears, click on the Modify Online Application icon to update. Online Applications started but not yet submitted to KEMI are available for 30 days after they have been modified. (Note: If you did not enter and save information through the “Rating Information” tab, the Online Application will not be saved.)

 How do I print an application for my file?

Go to Quick Tools > Online Application > My Online Application List and then click on the quote number. Once the application appears, click on the printer icon to initiate the printing process.

Certificates of Insurance:

 I need a certificate for a prior term. What can I do?

Go to Manage My Policy > Manage Policy Home. (Note: Agents must enter the policy number and then click on the Search button for the policy name to appear.) All policy terms with KEMI will be listed. The current term is highlighted. Click on the policy number above the desired policy term to highlight. Scroll down and select Certificate of Insurance. Click on “Click here to generate and instantly e-mail Certificates of Insurance."

 How do I issue a certificate on a cancelled or expired policy?

Go to Manage My Policy > Manage Policy Home > enter the policy number and then click on the Search button. The cancelled/expired term will be highlighted. Scroll down to select Certificate of Insurance. Click on “Click here to generate and instantly e-mail Certificates of Insurance.”

Claim Detail Dashboard:

 How do I access the Claim Detail Dashboard?

KEMI now offers a claims dashboard which allows users to see a visual depiction of claims activity by year, customize and organize data to identify trends, and export reports to PDF or Excel.

The account administrator on your account must login and follow the step-by-step process below to enable access to the Claim Detail Dashboard:

  • User Administration (under the Manage My Login section)
  • View/Edit Users
  • Select a user by clicking on User ID
  • Under the Assigned Roles section, check the box for Claim Detail Dashboard
  • Click on Update Roles to save the changes
  • Refresh your browser and the Claim Detail Dashboard option will appear under the Manage My Policy menu.


Coverage Poster:

 How do I order a coverage poster?

Policyholders: Go to Manage My Policy > Order a Poster.

Agents: Go to Manage My Policy > Manage Policy Home> enter the policy number and then click on the Search button. Scroll down to Order a Poster. A total of 10 posters may be ordered per day. Requested posters will be mailed the next business day.

Loss Runs:

 As an agent, how do I obtain a copy of the Loss Runs on a cancelled or expired policy?

Go to Manage My Policy > Manage Policy Home > enter the policy number and then click on the Search button. Scroll down and select Generate Loss Runs. When the dashboard is diplayed, you can filter the report by policy year and claim status, print the report as a PDF, or export the data to Excel.

Online Audit:

 I need to complete my online audit, but I don’t have a username and password to log in to KEMI.com. What do I do?

A username and password are not needed. To complete an online audit, go to Quick Tools > Online Audit, and, in the center of the page, enter the pin number that was mailed to you.

Quick Pay:

 How can I make a payment on a cancelled/expired policy?

Agents: Go to Manage My Policy > Manage Policy Home > enter the policy number and then click on the Search button. When the business name appears on the right-hand side of the screen, click on the “i” icon. Disclaimers will appear stating, “The policy you have referenced is Cancelled….” Click OK to continue making the payment.

Policyholders: Go to KEMI.com. DO NOT LOG IN. Go to Quick Tools > Quick Pay. In the middle of the screen, select either policy number and statement number OR policy number and federal ID number. Disclaimers will appear stating, “The policy you have reference is Cancelled….” Click OK to continue making the payment.

User Administration:

 How is an administrator designated?

Policyholders
An administrator may be designated at the time an application is submitted or by completing the KEMI.com Administrator Designation Form and emailing the completed form as an attachment to answers@kemi.com. Once the administrator is added to KEMI's internal system, the designee will receive email notification to register.

Agents
An administrator may be designated during the Agency Internal Setup process or by completing the KEMI.com Administrator Designation Form and emailing the completed form as an attachment to answers@kemi.com. Once the administrator is added to KEMI's internal system, the designee will receive email notification to register.

How do I change our KEMI.com administrator?

To change the administrator for your business, complete the KEMI.com Administrator Designation Form and email the completed form as an attachment to answers@kemi.com. The designee must be a registered user on KEMI.com. To register on KEMI.com click here.

Can there be more than one Administrator?

No, there cannot be more than one Administrator per organization.

What rights does the Administrator have?

The Administrator has the right to add/remove users, activate a user, update a user's profile, and assign/modify user roles.

To add a user:

  • Log in and go to Manage My Login > User Administration > Add User > Enter Personal Information and Account Login Information > click Submit. Note - You must activate the new user so they can log in, sign their security agreement, and access kemi.com.
To remove a user:
  • Log in and go to Manage My Login > User Administration > View/Edit Users > click User ID > scroll down to Assigned Business > click Remove.
To activate a user:
  • Log in and go to Manage My Login > User Administration > View/Edit Users > click User ID > scroll down to Account Status > select Active > click Save Status.
To update a user profile:
  • Log in and go to Manage My Login > User Administration > View/Edit Users > click User ID > go to User Profile to update user information > click Update Profile.
To assign/modify user roles:
  • Log in and go to Manage My Login > User Administration > View/Edit Users > click User ID > go to Assigned Roles > check or uncheck the role > click Update Roles. Note - click on the role name to view the role description.

 
 

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